Frequently Asked Questions

You can write an opinion if you have had a real experience with the company being reviewed. We consider experiences to be real when there has been a visit to the location, a phone contact, an online order, or other service or use of the product offered by the company. In order to maintain an updated profile of the company and its reviews, we ask that the experiences you share are not more than 12 months old. At AWER Reviews, we aim to maintain a ranking of real reviews with real experiences, so reviews from third parties, malicious intent, or made-up experiences will not be accepted. Keep some documentation that demonstrates that you have had an experience with the company you are reviewing (e.g., an invoice, confirmation of an order, or a screenshot of a chat with customer service), as we may request it to verify your experience.

If a review has been flagged by the company, claiming that they do not believe the author has had a genuine buying or service experience; our team will request supporting documentation to confirm your review. This helps us reinforce the transparency of our community, validate the company's score for the Public Ranking, and resolve any issues that may arise with some reviews.

The documents you send us will not be published on our website or forwarded to the company. If the documentation includes an order or reference number, we will only share that reference number with the reviewed company, unless you indicate otherwise.

You have a period of 3 consecutive days from the time you are requested to submit the documentation to our team. Important: This information is requested through our Awer platform, so please disregard this request if it comes from a suspicious sender.

We understand that not everyone keeps their invoices. Therefore, you can also use an order confirmation, a receipt, a delivery note, a forwarded email, or a screenshot of correspondence with the company to demonstrate that you have had a buying or service experience. If you are unable to provide any documentation, unfortunately, we will not be able to verify your experience, and your review will not be visible to other users. If you later find the documents (and as long as it has not been more than 12 months since your experience), you can send them to us, and our team will work to validate it.

Each review tells a story that contains valuable information for both other consumers or potential consumers, and the company being reviewed. To write a review, it's not enough to have an opinion about a company; you must have had a real and recent experience with the company.

We are a review platform that aims to provide consumers and companies with the necessary tools to make informed decisions. We remain neutral in disputes and maintain a space for opinion based on respect. Therefore, all reviews that contain offensive language, aggression, threats, or unjustifiably seek to damage someone's reputation will be removed, and your account may be blocked or deleted. If we delete your account, your reviews will also disappear. In addition, we have our own software that constantly monitors the platform for fake or suspicious reviews, which would be removed immediately.

Reviews that include promotional references, links, discounts, or advertising material will not be considered.

At AWER Reviews, we recommend not including personal or confidential information such as names, phone numbers, physical or email addresses, and anything that can be used to track, identify, contact, or impersonate someone. Likewise, reviews with personal information of third parties will not be accepted. Privacy and protection of everyone's privacy, including yours and others, is very important to us.

On our main page, you can find the company search button and filter by industry, location, and country. Always make sure to confirm that you are leaving your review on the correct company and branch by verifying the information on their profile.

You can request to add a company to our Help Desk by providing some data such as company name, address, location, and country. It will be reviewed by our team, and we will notify you when it is enabled to leave your opinion.

Your review belongs to you. This means you can edit, update, or delete your review whenever you want, from your Profile.

We appreciate your help in protecting our platform by alerting us to reviews that violate our guidelines, especially if you can provide evidence. Your contribution will not be shared with other users. We will investigate the reported reviews to verify if they indeed violate our guidelines, and if so, we will take appropriate action.